Ship Windows. All orders are subject to production and fulfillment lead times before they ship. Each piece is estimated to ship within the ship window specified on its respective product page, and all ship windows are measured from the next business day after an order is placed. Please note that certain pieces may have different ship windows, and all ship windows specified are estimates only. While we aim to ship your order within the stated ship windows, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions. If you wish to check on the status of your order, please do not hesitate to contact me at firstname.lastname@example.org
Orders for Multiple Pieces With Different Ship Windows. If you place a single order for multiple pieces with different ship windows, your order will ship when the entire order is complete and ready for shipment, typically within the latest estimated ship window of all items in your order. If you prefer certain pieces in your order to be shipped as they become available before your entire order is complete, please contact us at email@example.com for special shipping arrangements. Additional shipping fees will apply.
RETURNS: If you received a defective item, you may return it within 20 days of purchase. I accept returns on unused product purchased with 15 days of purchase that must be in new, unused condition and in the original packaging. Exchanges can be made with a restocking fee. Please contact firstname.lastname@example.org immediately so a return slip can be issued.
REFUNDS: Refunds will be issued 1-3 business days after receiving the merchandise.